Refund policy

Return & Refund Policy

At Mystique Hair, customer satisfaction is our priority. We ensure every product is carefully packed and quality checked before shipping.

Returns

Due to hygiene and safety reasons, eyelashes and beauty products cannot be returned once opened or used.

We only accept returns if:

• You received a damaged product
• You received the wrong item
• The product packaging was tampered with during delivery

Refund Eligibility

To request a refund or replacement:

• Contact us within 48 hours of delivery
• Share your order number and clear product images/videos
• Product must be unused and in original packaging

Refund Process

Once your request is verified:

• Replacement or refund will be processed within 5–7 business days
• Refunds will be credited to the original payment method

Non-Refundable Cases

Refunds or returns will not be accepted for:

• Used or opened products
• Change of mind
• Minor packaging damage during shipping
• Incorrect order placed by customer

Need Help?

For any support regarding your order, feel free to contact our customer support team.