Shipping policy
At Mystique Hair, we are committed to delivering your favorite lashes safely and on time.
Processing Time
All orders are processed within 1–2 business days after order confirmation.
Shipping Time
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (if available)
Delivery timelines may vary depending on your location and courier availability.
Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment in real time.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
Delayed Deliveries
While we aim for timely delivery, delays may occasionally occur due to weather conditions, public holidays, or courier service issues.
Incorrect Address
Please ensure your shipping address and contact details are accurate before placing the order. Mystique Hair is not responsible for orders shipped to incorrect addresses provided by customers.
Damaged Package
If your order arrives damaged, please contact us within 24 hours of delivery with clear photos of the package and product.
Contact Us
For any shipping-related questions, feel free to contact our support team.