Terms of service
Welcome to Mystique Hair. By accessing or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.
1. General Information
Mystique Hair provides premium beauty and eyelash products for personal use. By using our website, you confirm that you are at least 18 years old or using the website under parental supervision.
2. Product Information
We strive to display all products, images, descriptions, and colors as accurately as possible. However, slight variations in packaging, color, or appearance may occur due to screen settings or production updates.
3. Orders & Payments
- All orders are subject to availability and confirmation.
- Prices are listed in applicable currency and may change without notice.
- Payments must be completed before order processing.
- We reserve the right to cancel or refuse any order at our discretion.
4. Shipping & Delivery
- Delivery timelines may vary depending on location and courier services.
- Delays caused by shipping partners, weather conditions, or public holidays are beyond our control.
- Customers are responsible for providing accurate shipping information.
5. Returns & Exchanges
For hygiene and safety reasons, opened or used eyelash products cannot be returned or exchanged unless the item received is damaged or incorrect.
To request support:
- Contact us within 48 hours of delivery.
- Provide order details and clear product images.
6. Product Usage
Customers are responsible for using products safely and according to instructions. Discontinue use immediately if irritation or discomfort occurs.
7. Intellectual Property
All content on this website including logos, product images, branding, graphics, and text belongs to Mystique Hair and may not be copied or reused without permission.
8. Limitation of Liability
Mystique Hair shall not be liable for indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.
9. Privacy Policy
Your personal information is handled securely and used only for order processing, communication, and customer support in accordance with our Privacy Policy.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website constitutes acceptance of updated terms.
11. Contact Us
For any questions regarding these Terms of Service, please contact our customer support team through our official website or email support channel.